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Frequently Asked Questions

 

HOLIDAY SCHEDULE
We cannot confirm orders placed after 12/11 will arrive before Christmas


 

What makes sockprints unique?

Several years ago we developed a way to print a few socks at a time, so now you can order one-of-a-kind socks by the pair! The soft cotton blend socks we use are knit up to provide the best surface to print on.  Our patented process is different than dye sublimation or silk screened socks printed on polyester socks and we can print almost any image with our process.  Each order is personally handled by our design and production teams and all the details are carefully reviewed to make sure your custom socks look great.

 

What kind of socks are used?

Sockprints socks are made specifically for our printing process with strict specifications. We print on cotton blend socks with eco-friendly apparel inks that are applied directly onto the surface of the socks. The socks are available in a variety of styles/colors for men, women, and youth which can be found on the Create page.  Machine wash warm, tumble dry, do not use bleach.  For sock sizing specifications please refer to the product listing for details.

 

What is the production time?

Once we receive a confirmed order our production time is on average between 3-5 business days with another 2-7 domestic shipping days depending the delivery option you select.  International shipping will be longer depending on the country the socks are being shipped to.  Orders for larger quantities may take a few extra days to print and we can provide a completion date at the time an order is placed.

 

What is minimum number of socks I can order?

ONE PAIR!  We specialize in custom printing on our socks with our patented printing process which allows us to print a minimum of one pair of socks.  Each pair we print can be totally customized with the design of your choice.  Please note when ordering 3+ pairs of the same style the prices are discounted off the single pair price with additional bulk price discounts for when ordering 9+ pairs.  Please feel free to contact us with any questions you may have.

 

What kind of images can be printed on socks?

Most types of artwork will work, but keep in mind the scale and size of the file and how it will look on the socks.  If you submit a fuzzy picture or artwork to us, it will print the same way.  Avoid shadows and dark colors and if you are going to use a photo, make sure the picture is clear.  Please note we are printing on a soft surface, not photo paper and colors will not be exact to what you see on the computer screen.  We cannot print any licensed images or copyrighted images unless you are the copyright owner or have permission, so please keep this in mind when sending your artwork.  We will contact you if we have any concerns.

 

What if I want a different design on each sock?

We specialize in custom printing on our socks so this is something we can do.
The product listing is set up for just one design to be printed on both socks but we can print a different design on each sock.  The easiest way to do this is to load one design on the sock you would like to print and in the notes section at checkout mention that you would like to have a different design printed on each sock and email the second image to us via
email at support@sockprints.comPlease include your order number when sending the email and we’ll take it from there!

 

Do you embroider/screenprint/heat transfer on the socks?

Our printing processes are different than other socks with custom options which we think has superior results. The eco-friendly inks we use are printed directly on the surface of the socks and goes through a heat curing process to set the ink.  We do not embroider (no stretch) , screen print (color limitations), heat transfer or dye sublimate (polyester socks) or apply vinyl (can peel off) on our socks. 

 

Printing on black and dark colored socks

Dark colored socks require extra steps in the production process and we apply a white ink layer first before the colors of the design are printed on this layer.  If your artwork has a white background around the design we will remove this before we print the socks.  When the socks are stretched you may see some cracking or stretching of the ink but this is normal for this application and does not flake or peel off.

 

Other business opportunities

We offer wholesale, drop ship and affiliate programs for different business needs.  Please note we need to have a copy of either your business license or resale information for our records before we can provide the pricing information.  We also offer fund-raising options that are great for teams and organizations.
 

Production and Shipping

Once we receive an order confirmation, the socks are typically printed within 3-5 business days.  Our standard shipping is via First Class mail with other shipping options available at checkout.  We ship international orders via USPS First Class, Priority Express Mail or Fed Ex International - shipping rates are available when checking out.  Sockprints is not responsible for delays or lost packages by our shipping carriers.

 

International Shipping

We have several options for International shipping: Express International, Fed Ex Priority International, or International First Class Mail.  The shipping cost will vary by weight and destination.  If you need a quote, please let us know and we can get back to you with the estimated cost.  When shipping to an overseas destination the shipping charges cover the shipping only.  Since each country has different duties and customs policies these fees are collected when the socks are delivered.  We do not have any access to this information prior to shipping an order.

To review our privacy policy please click here.
 

Returns

We take pride in the quality of the printing, and make sure each order meets our standards before it is shipped out. 
For custom orders, since each pair is made with the information you provide, we cannot accept returns.
Human error does happen and if we mess up an order we will replace it.  Customer service is very important to us and if you are not totally satisfied with our socks please contact us and we can work it out.

 

Questions

Our socks are a unique print-on-demand product and if you have any questions about the process or anything else please feel free to reach us.  You can contact us via email at support@sockprints.com or give us a call M-F 9-5PST at (310) 803-5460

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